Refund Policy

At Zona Forte, we value our customer satisfaction and want to ensure that you have the best possible experience when purchasing our products. Our refund policy has been created to ensure you have complete confidence in your purchases from us. Please read the details below carefully to understand how our refund process works.

Product Return

1. If for any reason you are not satisfied with the product you purchased, we accept returns within 14 days.
2. The product must be in perfect condition, in the original packaging and without signs of use or damage caused by the customer.
3. To begin the return process, contact our customer service via email at contacto@zona-forte.com. Our team will provide all necessary instructions.

Refund

1. Once the return is approved and the product is received at our center, we will inspect it to ensure it complies with our return policy.
2. Once the return is approved, we will process the refund to the same payment method used for the purchase.
3. The deadline for the refund to be made may vary depending on the payment method used, and may take up to 10 business days to complete.

Defective Products

1. If the product received has a manufacturing defect, please contact our customer service as soon as possible.
2. If possible, send us photos or videos proving the defect to facilitate analysis of the problem.
3. After analysis, if the defect is confirmed, we will replace the product with a new one or issue a full refund, including shipping costs.

If you have any questions about our refund policy or require additional assistance, please do not hesitate to contact our customer service team. We are available to help you at any time.